The order regarding the Jacket and the Coat.

Hello Gil,
The email from me to the support center at Dress lily.:

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Support center >> Ask a question >> Fashionable Turn-Down Collar Zipper Embellished Faux Leather Long Sleeve Jacket For Women Questions List

Ticket:	T16010605663
Order Number:	L151205081819****
Message Type:	Wrong size/ Wrong product
Subject:	Fashionable Turn-Down Collar Zipper Embellished Faux Leather Long Sleeve Jacket For Women
Message:	http://www.dresslily.com/turn-down-collar-zipper-embellished-faux-leather-long-sleeve-jacket-product813214.html This whole order of the two jackets has turned into a night mere. I would like to have my money back for the coat. I do NOT want a store credit. You clothes do not fit. The light brown jacket from another company is a 1x. Your companies jacket is 2x. See the difference?
Ticket Status:	Waiting for your reply
Full Name:	J.J> Maslin
Attachment :	attachment 1   attachment 2   attachment 3

 

Dresslily Customer Support　 At :01/07/2016 01:03:53 UTC

Dear J.J>, We are so sorry for the issue. 136558605: If you mean we have sent you the wrong size. Could you please send us the photo of that size and the photo of the sku No.? If you mean the size is different from the size chart. Could you please offer us the picture of the item with SKU and the measurement picture in bust, sleeve length, shoulder length and length. If the measurement does not match the size chart, we will provide the compensation accordingly. Please check out the policy here: http://www.dresslily.com/m-article-id-80.htm. If we made a mistake, we will be happy to fix it for you. Kindly make sure your attachments are under 2MB in one of these formats gif, jpg, bmp, doc, xls, txt, rar, ppt, pdf. If you can not send the picture in the ticket, please send the picture to support@dresslily.com. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you. Best Regards, gill dresslily Customer Service http://www.dresslily.com/

J.J> Maslin　 At :01/16/2016 04:30:45 UTC

To Gil, I have sent you pictures of this garment showing it against a jacket that is the right size for me once before. The black jacket in the picture is your companies jacket that you have sent to me that said it is a size xxl (2x) My light brown jacket I bought from another company is a 1x. So yeah, it is the wrong size. Sending my measurements that are as is in this chart. XXL is what you will need to go by. I am short at 5 feet 8 inches tall. But the measurement in the chart for the xxl fit me. The xxl from Dresslily is not right for United States people.

attachment 1   attachment 2   attachment 3

J.J> Maslin　 At :01/16/2016 04:35:39 UTC

This issue has been going on since last year. If you can not correct what you have done by sending my money back, or the coat I will have no other recourse but to report this. I don't like what happened at all. The picture is with a ruler/yard stick over it. This is taking way too long. I want my money refunded back to my paypal account or the coat.

attachment 1

Dresslily Customer Support　 At :01/16/2016 07:27:58 UTC

Dear J.J>, Thank you for your additional notes. We couldn't read the measurement in last email clearly. We are willing to help you the best we can. In order to do this we need more details. Please review my previous message sent on Jan.7 and our policy here: http://www.dresslily.com/m-article-id-80.htm. As I have explained we need your picture to be able to assess the issue and offer you the right solutions. Please kindly send the photo of measurement via the ticket center and/or at this email address support@dresslily.com. Please keep the attachment below 2MB and use any of these formats gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf. Once we receive all the details above, we will be able to resolve this issue based on our warranty. I look forward to hearing from you soon. Thank you very much for your cooperation. Best Regards gill dresslily Customer Service http://www.dresslily.com/ J.J> Maslin　 At :01/18/2016 01:45:01 UTC Hello Gil, I do not know how else to send you any pictures or information regarding the issue of the coat and jacket. I have sent pictures as best as I know how on this site. Please go to this link to see the pictures and the measurements I have sent to you before. http://twopeasinapod123s.blogspot.com/ Thanks. J.J> Maslin　 At :01/18/2016 01:50:28 UTC Gil, "Dress Lily" http://twopeasinapod123s.blogspot.com/. That should help you see the pictures. I will delete the page once the issue is resolved. Dresslily Customer Support　 At :01/18/2016 08:51:12 UTC Dear J.J>, Thank you very much for your recent communication. We are so sorry for the issue and now we can offer you following solutions. 1. If you can keep it, we will refund you 7.67 USD to your store wallet. Refunds to your store wallet, we also offer worth 5 times points with the price of the product(s) (e.g. 1usd = 5 points, 3usd=3*5 points). Here is the information about wallet: http://www.dresslily.com/m-article-id-83.htm Here is the information about points: http://www.dresslily.com/m-article-id-86.html 2. If you still want to return it back to us, we will offer you the return address in next email. But shipping fee will be at you cost, please review our return policy: http://www.dresslily.com/m-article-id-80.htm. When we receive it, we will refund you item fee in full 38.35USD. Please kindly note only unused items with their original tags, labels and original packaging can be returned to our warehouse in China for a product refund. First, you may check with the post office the cost to return the item before deciding. Thanks for your understanding and patience. Best Regards, gill dresslily Customer Service http://www.dresslily.com/ J.J> Maslin　 At :01/18/2016 10:37:35 UTC Refund the money on the coat. I did not get the COAT!!!! Send back the money on that. I do not want store credit because your clothing doesn't fit. What would be the point to getting the store credit? I am keeping the jacket , send back the money to my pay pal account for the cost that is currently now out of stock. http://www.dresslily.com/hooded-long-sleeve-faux-fur-spliced-slimming-down-coat-product1064921.html THE PICTURE BELOW IS THE COAT I DID NOT GET IN THE MAIL AT ALL!!!! STOP CHEATING!!!!! IT IS NOT RIGHT!!!!! Your company CHEATED me out of my hard earned money of $67.91!!!!! REFUND MY MONEY! ASAP TODAY!!! IF IT IS NOT IN MY BANK ACCOUNT I WILL REPORT YOUR COMPANY. attachment 1   Dresslily Customer Support　 At :01/19/2016 12:14:17 UTC Dear J.J>, We are so sorry for the issue. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. We are so sorry that if the size is not the same with what online, we need the photo of measurement to check. If we make a mistake we could arrange the full item fee for you. We couldn't open the link you have sent, we couldn't confirm the issue. We have reviewed with my manager we can make an exception for this time only. For the jacket we could arrange 50% item fee 38.35USD*50%=19.18USD to your payment account for you. For the unshipped coat, our colleague has deleted it and the money will be refunded to your wallet. We will arrange the money to your payment account for you after we refunded to your wallet. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you. Best Regards, gill dresslily Customer Service http://www.dresslily.com/ J.J> Maslin　 At :01/19/2016 10:23:56 UTC So does this mean the money will be returned to my bank account? And if you go to facebook....I posted pictures of the size mistake there on your dress lily page. Dresslily Customer Support　 At :01/21/2016 02:00:54 UTC Dear J.J>, We are so sorry for the delay to reply you. We have applied 50% item fee 38.35USD*50%=19.18USD to your payment account for you. Please check your money in 3-7 working days. If you couldn't receive the money in that date, please feel free to contact us in the new ticket. Thank you so much for contacting us. Best Regards， gill dresslily Customer Service http://www.dresslily.com/ Copyright ©2016 DressLily.com All Rights Reserved Don't forget....the coat that was NOT shipped was $67.91. Even though Hassan refunded $19.18. So they STILL owe me money.

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Here is the information regarding the size and measurements needed to correct the this issue.



I have sent your company's support center pictures of this situation more than once. I am sending your company photos again but via this site. You should be able to get them now.

 

This is the difference of what your company has for sizing to what I have here in the United States. Your company has the black jacket in a size 2x. My Light brown Jacket is a 1x. See the size difference?

 

 

 

 

By your request Gil. Here is the size chart and the size I wear is the 2x or xx1 on the chart. Same exact measurements of the chart. Bust=46 inches, waist=39 inches, hips=47 inches, sleeves=24 inches, shoulders=16 1/2 inches. I am 5 feet 8 inches tall.

 

 


Be fair and either send me a refund for the coat, or I will report your company to the better business bureau. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started . They will contact your company after that.