Dress Lily did the right thing. The ticket is now closed by me.

Right now I am happy to say that I did get a full refund for my item. And all is good.

I spoke with Tiya in customer service and she took care of it.

Dresslily Customer Support　 At :01/30/2016 09:42:40 UTC

Dear JJ, Thank you for your recent reply. We are very pleased to hear that and we will try our best to help you. Please note that this ticket would be closed in further.If you have any further question, please feel free to contact us and submit a new ticket. Hope you will receive your package soon. Best Regards Tiya Dresslily Customer Service http://www.dresslily.com/

JJ　 At :01/30/2016 04:52:55 UTC

Hello Tiya, Thank you very much for taking care of the issue I am very happy now with your company and for what you have done to fix the issue. I will close the ticket. Best Regards to you as well and many blessings. JJ I do have to say, I did report the issue to PayPal before speaking with Tiya. So how ever the LORD was in it I will not complain. All is good right now. I did close the question/ticket as I had said I would once I got what I wanted. Praise and glory be to GOD for all that HE has done to help with this issue. I do pray that anyone else who has had an issue like this with any company will get justified too. Have a blessed day!

Dresslily: Dresslily sent the refund in full!

Dresslily: Dresslily sent the refund in full!: Praise and glory be to GOD for the refund from Dresslily. I had prayed over this and GOD knew what was in my heart. To my surprise and grate...

Dresslily sent the refund in full!

Praise and glory be to GOD for the refund from Dresslily. I had prayed over this and GOD knew what was in my heart. To my surprise and grateful heart the refund was put back into my PayPal account through Hassan.

Many blessings to you Hassan and Tiya for doing the Godly thing and peace.

All is cool now with me and Dresslily.

Dresslily Customer Support　 At :01/29/2016 06:20:01 UTC

Dear JJ, Thanks for contacting us again and sorry for the delay response. As your request, we have issued a withdraw your refund 58.62 into your Paypal and we are processing it now. Please be patient and wait 7-15 working days. We apologize for any inconvenience. Thank you for your continued patience and kind understanding. Best Regards Tiya Dresslily Customer Service http://www.dresslily.com/

JJ　 At :01/30/2016 02:52:01 UTC

Hi Tiya, Thank you very, very, much for the refund! Many blessings for the refund and the professional way you handled this issue. I pray that GOD will continue to be in this and guide your company to be the most honest, and best company it can be. Best regards, JJ. From this we know that when you let GOD handle it, He will always win your battle. Can I get an AMEN? AMEN!!!       AMEN!!!

Dresslily Scams... I Googled it.

Yep. I Googled it. Curious. See with of this I do pray no one else will loose any money from them if all of what I see here is because they are not honest people.

 

 About 188,000 results (0.59 seconds)

Search Results
DressLily - SiteJabber
www.sitejabber.com/reviews/www.dresslily.com
2645 reviews for DressLily, 1.7 stars: "Ordered December 20, 2015. ... Had previous experience working with dresslily.com, scammed me for free promotion ...
dresslily.com | WOT Reputation Scorecard | WOT (Web of ...

https://www.mywot.com/en/scorecard/dresslily.com
After I posted a review on Sitejabber.com and dresslily responded with their cut and ... This is totally a scam and they basically steal peoples money by shipping ...
dress lily review - YouTube
Video for dresslily scams▶ 4:34

https://www.youtube.com/watch?v=Zx5pLBpbckI
Feb 19, 2014 - Uploaded by Melissa Avery
I recently ordered from Dress lily .com and did not realize all the bad reviews until after I ordered. Watch my ...

Dresslily Reviews - Pissed Consumer
dresslily.pissedconsumer.com/

Product 19 - 24 - Dresslily complaints about horrible customer service and never received item. Dresslily - Dress Lily.com. Dresslily ... Dresslily - It's a scam.
‎Dress Lily.com - ‎About - ‎Location - ‎Ratings
Ashley Crawford - *****YOUR COMPANY IS SUCH A SCAM ...
https://www.facebook.com/Dresslily/posts/388593231272052

 Ashley Crawford to DressLily. October 31, 2013 ·. *****YOUR COMPANY IS SUCH A SCAM. how about you stop posting images of clothing you don't intend to ...
You visited this page on 1/22/16.

People Scammed By Dress Lily - Facebook
https://www.facebook.com/Victimofdresslily/

People Scammed By Dress Lily. 62 likes · 3 talking about this. www.Dresslily.com (FB - Dresslily TWITTER: @Dresslily & @Dresslily.com) is a China based...

Is dresslily.com a good website to buy from? | Yahoo Answers
https://answers.yahoo.com/question/index?qid...
Jan 23, 2013 - Best Answer: 100% scam. That is a fake website pretending to sell cheap merchandise. Any site that advertises merchandise cheaper than the ...

Is Sammy Dress/Dress Lily A scam Or is just the shipping late ...
Nov 27, 2015

Is dresslily a legit site and is it any good?
Apr 29, 2013

More results from answers.yahoo.com
Dresslily Reviews | Customer Service Reviews of ... - Trustpilot
www.trustpilot.com › Categories › Clothes & Fashion › Ladies wear

Rating: 4.2/10 - ‎389 reviewsDresslily reported this review for breach of Trustpilot guidelines. ... them! never using this scam site again. 1. Martín Monzón found this review useful. Dresslily ...
You visited this page on 1/22/16.
Check the reputation of Dresslily.com. Read real customer reviews. Compare prices to other stores and find coupons.

Dresslily : TheGirlSurvivalGuide - Reddit
https://www.reddit.com/r/TheGirlSurvivalGuide/.../dresslily/

Nov 14, 2014 - So Dresslily is this clothes website which does really nice stuff for really ... If you search "web of trust scam" you can see a lot of other people

Dresslily , or Dresslily Official ...do not order from them.

I have not as of today....still no FULL refund.

This is not a way how to run a business.

I feel that the photos you see on their website are from other companies sites....covering up the models faces, and claiming the clothing as their own products. The pictures look like the same pictures from other companies I have seen elsewhere.

If you do look for yourself, take note on these pictures, some have black women in it and those pictures look like the ones I have seen on a site for curvy women on #instagram. You can check this out for yourself.

If they are doing that, stealing from other companies pictures to claim as theirs....that is not right either along with stealing from people who order from them.

So my final solution is NOT to accept the store credit due to the fact that I do not trust them. If I did use the store credit , and got the garment I ordered it would fit a 2 year old. I saw this on their instagram site. Don't know where they got the clothes for these little girls....just makes me wonder.

https://www.instagram.com/p/BAzCBUXOg_R/?taken-by=dresslilyofficial

Dresslily did not give me a full refund yet, just nonsense.

Ok, now the last response was to offer me store credit. Well that is not going to work. The stuff they have will not fit, and that is IF you do get it.

I did contact PayPal to put in a complaint about this company. AND this is the latest email on the ticket that they gave me.

Still no full refund...... no coat. Just nonsense.

JJ　 At :01/27/2016 11:07:16 UTC

I love the designs and the price of the garments. I did get the jacket , but not the coat. The jacket came in a small grey bag with the tracking number label pasted over another tracking label. That was not good to see that. I took pictures of this and had sent this out in a reply. I was sent $19.18 and change as a refund by Hassan. But the balance of the cost of the coat is $48.73 from the $67.91. But, the garment I did get was 5 sizes too small, and I will keep it because I have a child that will fit it. I am so disappointed in this whole thing. I was supposed to be a Christmas gifts and was not. I do pray that if there is anyone there that believes in GOD will do the right thing and check to see what happened to the coat. It is not right to cheat people, and if you have someone there that is doing this and you are unaware of it, then they do not need to work there. I have pictures and witnesses at my post office here in the U.S. and the people around me who saw what happened here on my end. If you ship garments in a box....then my jacket was taken out of the box....given the tracking number and the coat was kept. This is why I am upset and disappointed too. If you send the $48.73 to my PayPal account then we will be even and all will be good! Have a blessed day, and peace.

Dresslily Customer Support　 At :01/28/2016 03:02:03 UTC

Dear JJ, Thank you for placing your order with Dresslily. We wish to apologize for any inconvenience. Please note that for the coat item 155629810, cause it is out of the stock, so we have issued a refund 58.62 USD including the item product value and the rest of the shipping fee into your wallet on the date 2016-01-18 14:43:14. For the item you don't satified, please note that our colleague has refund 19.18 UAD into your payment account on the date 2016-01-21 13:52:21. Please note that cause you have opened the case, so your money has been freezed in your wallet account. ln that case, please close your case, and check your wallet. 'If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Tiya Dresslily Customer Service http://www.dresslily.com/

JJ　 At :01/29/2016 12:50:30 UTC

Dear Tiya, I do not see the payment of the cost of the coat on my PayPal account. If you had put the balance of the cost of the coat there, I do not see it. Put the money into my PayPal wallet, not your store credit. Your clothes do not fit, there is not point to order anything else. The next order of clothes wont fit either.

Dresslily: The order regarding the Jacket and the Coat.

Dresslily: The order regarding the Jacket and the Coat.: Hello Gil, The email from me to the support center at Dress lily.:   Home  |   Women's Clothing  |   Men's Clothing  | ...

.J> Maslin　 At :01/18/2016 01:45:01 UTC

Hello Gil, I do not know how else to send you any pictures or information regarding the issue of the coat and jacket. I have sent pictures as best as I know how on this site. Please go to this link to see the pictures and the measurements I have sent to you before. http://twopeasinapod123s.blogspot.com/ Thanks.

J.J> Maslin　 At :01/18/2016 01:50:28 UTC

Gil, "Dress Lily" http://twopeasinapod123s.blogspot.com/. That should help you see the pictures. I will delete the page once the issue is resolved. After all that I see happening with dresslily....they are still scamming.

Dresslily and the ongoing scamming. Report it!

I did get a refund from Dress lily, but  since the coat cost me $67.91 the person by the name of "Hassan" refunded $19.18. And then the wallet on their site towards my account has $58.62 in it. Now, this is my thinking. If the garments are not made in my size, (which is for most of the people I have talked to and seen pictures online...) what good would this store credit / "in your wallet" as listed on their site do me?  NONE.

From what I have researched Dress lily has been doing this sort  of thing for years by checking around the web pages and videos on YouTube by other people. See here:

On YouTube:
https://youtu.be/Zx5pLBpbckI

https://youtu.be/PS0zwivWEbg

https://youtu.be/uv5ksH3vHns

https://youtu.be/pBXKmeJRCVg

https://youtu.be/NNQU0WIGzVY

And there are more. But you know once your read about everyone elses you will see the pattern of how they scam us.

Web sites:
http://dresslily.pissedconsumer.com/

https://answers.yahoo.com/question/index?qid=20130123132649AAf05U7

https://www.trustpilot.com/review/dresslily.com

https://www.mywot.com/en/scorecard/dresslily.com

And there are more. And Face book has the sister companies posting ads there with the same products pictures now.

Watch out for them :
"Fashion Mia" for one. Very same garments in the ads. So yeah, don't buy from these online stores from China. All you are doing is giving them your money to do what ever they want here or wherever they go.


This EBlogger has a good list for where we need to complain and file reports.

http://ecig-scam-suppliers.blogspot.com/2013/04/you-have-been-cheated-on-chinese.html

Shenzhen Bureau of Trade & Industry

Address: 3/F, Block C, Civic Center

Tel.: (86 755) 8210 7117, 82107434             

Fax: (86 755) 8200 1360

Website: http://www.szbti.gov.cn             

Shenzhen Industrial and Commercial Administrative Management Bureau

Address: Gongshang Wujia Building, 7010#, Shennan Avenue, Shenzhen

Tel.: Industry and Commerce ( 86 755 ) 12315   Price: ( 86 755 ) 12358

Website: http://www.szaic.gov.cn

Administrator of Local Taxation of Shenzhen Municipality

Address: 28#, South Futian Road, Futian District

Tel.: ( 86 755 ) 123662 

Website: http://www.szds.gov.cn

 

Shenzhen Customs

Address: Shenzhen Customs Building, 1087#, Heping Road, Luohu District

Tel.：( 86 755 ) 8439 8110  

Website：http://www.sz-customs.gov.cn

Shenzhen Foreign Affairs (Overseas Chinese Affairs) Office

Address: 2/F, Block C, Civic Center

Tel.: （86 755）8210 5977， 8200 2509

Website: http://www.szfao.gov.cn

Shenzhen Port Office

Address: 10#, South Futian Road, Futian District

Tel.:（86 755）8339 4325， 8339 4409

Website: http://www.szka.gov.cn/

Shenzhen Entry-Exit Inspection & Quarantine Bureau

Address: China Inspection & Quarantine Mansion, 1011# Fuqiang Road, Futian District

Tel.: （86 755）8388 6000

Fax: （86 755）8339 5995

Website: http://www.szciq.gov.cn

Shenzhen General Chamber of Commerce

Address: 8#, Hongbao Road, Shenzhen

Tel.: （86 755）8211 3000 ，2559 1851

Fax: （86 755）2559 2408

Website: http://www.szgcc.cn

European Office Shenzhen

Address:Ostendstr.100 D-90482 Nüremberg Germany

Tel.: 0049-911-95339143(O) 5065025(H)

Website: http://www.shenzhen-eo.de

North American Representative Office of Shenzhen

Address: Los Angeles World Trade Center 350 South Figueroa Street, uite 288 Los Angeles, CA90071

Tel.: 213-628-9888

Website: http://www.shenzhenoffice.org

Japanese Representative Office of Shenzhen

Address: Room 1908, 1-30-5 Hamamatsucho, Minato-ku, Tokyo 105-0013

Tel.:（030）5733-2244 （030）3906-9301

Fax:（030）3906-9301

Website: http://www.shenzhen-jp.org

8. Create your own blog

here in blogger.com reporting your scam history

.Sometimes the damage-amount does not worth to do all these above written,  but you can pretend to the cheater that you will do all of them.
Remember also that China is a very legal country with strict rules and punishes Chinese thieves.

Posted 20th April 2013 by T.P.

 

 

Let the Chinese Government  know ASAP.

I don't know if this will get your money back, because if the money was spent.....well you know how that will go.

 

Face book victims and the complaints. You will see that the Chinese who are part of the scam will say the company is great! They need to be reported too, even those who seem to be American. Because they maybe fake made up by the Chinese that hold this account.

 

 

 

 

 

 

 

 

And these posts are all found on the Dress lily Facebook account dating back from 2012.

 

Buyers beware!!!!!

This is not a good thing and proof that we should buy only American Made products. I have learned this the hard way from this company. Do not buy from them, I am not the only one who has had problems with this company. I ordered a pretty jacket and coat from them and was let down and cheated out of  $67.91. Unreal. I have NEVER had an issue like this when ordering items.

See, this coat looks nice. I am thinking getting this will save me some time from making a coat for right now. But what did happen was that I lost $67.91. Why? because they are cheaters, or whatever you want to call it. And not only did they do this to me, but to other people as well.

 

 

Facebook has a page for Dress lily an you will see many peoples complaints there about the fit, not getting the orders, shipping and more. Me , I just want to get my money back for something I paid for. No vengeance, just my hard earned money returned to me.

This is the coat I did not get.

This is the package that came with ONLY the jacket.

 

So am I wrong to want my money back for the coat? NO!!!

 

The order regarding the Jacket and the Coat.

Hello Gil,
The email from me to the support center at Dress lily.:

Home  |  Women's Clothing  |  Men's Clothing  | Bags  | Shoes  | Jewelry  | Sexy Lingerie  |  Watches  |  My Account

Support center >> Ask a question >> Fashionable Turn-Down Collar Zipper Embellished Faux Leather Long Sleeve Jacket For Women Questions List

Ticket:	T16010605663
Order Number:	L151205081819****
Message Type:	Wrong size/ Wrong product
Subject:	Fashionable Turn-Down Collar Zipper Embellished Faux Leather Long Sleeve Jacket For Women
Message:	http://www.dresslily.com/turn-down-collar-zipper-embellished-faux-leather-long-sleeve-jacket-product813214.html This whole order of the two jackets has turned into a night mere. I would like to have my money back for the coat. I do NOT want a store credit. You clothes do not fit. The light brown jacket from another company is a 1x. Your companies jacket is 2x. See the difference?
Ticket Status:	Waiting for your reply
Full Name:	J.J> Maslin
Attachment :	attachment 1   attachment 2   attachment 3

 

Dresslily Customer Support　 At :01/07/2016 01:03:53 UTC

Dear J.J>, We are so sorry for the issue. 136558605: If you mean we have sent you the wrong size. Could you please send us the photo of that size and the photo of the sku No.? If you mean the size is different from the size chart. Could you please offer us the picture of the item with SKU and the measurement picture in bust, sleeve length, shoulder length and length. If the measurement does not match the size chart, we will provide the compensation accordingly. Please check out the policy here: http://www.dresslily.com/m-article-id-80.htm. If we made a mistake, we will be happy to fix it for you. Kindly make sure your attachments are under 2MB in one of these formats gif, jpg, bmp, doc, xls, txt, rar, ppt, pdf. If you can not send the picture in the ticket, please send the picture to support@dresslily.com. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you. Best Regards, gill dresslily Customer Service http://www.dresslily.com/

J.J> Maslin　 At :01/16/2016 04:30:45 UTC

To Gil, I have sent you pictures of this garment showing it against a jacket that is the right size for me once before. The black jacket in the picture is your companies jacket that you have sent to me that said it is a size xxl (2x) My light brown jacket I bought from another company is a 1x. So yeah, it is the wrong size. Sending my measurements that are as is in this chart. XXL is what you will need to go by. I am short at 5 feet 8 inches tall. But the measurement in the chart for the xxl fit me. The xxl from Dresslily is not right for United States people.

attachment 1   attachment 2   attachment 3

J.J> Maslin　 At :01/16/2016 04:35:39 UTC

This issue has been going on since last year. If you can not correct what you have done by sending my money back, or the coat I will have no other recourse but to report this. I don't like what happened at all. The picture is with a ruler/yard stick over it. This is taking way too long. I want my money refunded back to my paypal account or the coat.

attachment 1

Dresslily Customer Support　 At :01/16/2016 07:27:58 UTC

Dear J.J>, Thank you for your additional notes. We couldn't read the measurement in last email clearly. We are willing to help you the best we can. In order to do this we need more details. Please review my previous message sent on Jan.7 and our policy here: http://www.dresslily.com/m-article-id-80.htm. As I have explained we need your picture to be able to assess the issue and offer you the right solutions. Please kindly send the photo of measurement via the ticket center and/or at this email address support@dresslily.com. Please keep the attachment below 2MB and use any of these formats gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf. Once we receive all the details above, we will be able to resolve this issue based on our warranty. I look forward to hearing from you soon. Thank you very much for your cooperation. Best Regards gill dresslily Customer Service http://www.dresslily.com/ J.J> Maslin　 At :01/18/2016 01:45:01 UTC Hello Gil, I do not know how else to send you any pictures or information regarding the issue of the coat and jacket. I have sent pictures as best as I know how on this site. Please go to this link to see the pictures and the measurements I have sent to you before. http://twopeasinapod123s.blogspot.com/ Thanks. J.J> Maslin　 At :01/18/2016 01:50:28 UTC Gil, "Dress Lily" http://twopeasinapod123s.blogspot.com/. That should help you see the pictures. I will delete the page once the issue is resolved. Dresslily Customer Support　 At :01/18/2016 08:51:12 UTC Dear J.J>, Thank you very much for your recent communication. We are so sorry for the issue and now we can offer you following solutions. 1. If you can keep it, we will refund you 7.67 USD to your store wallet. Refunds to your store wallet, we also offer worth 5 times points with the price of the product(s) (e.g. 1usd = 5 points, 3usd=3*5 points). Here is the information about wallet: http://www.dresslily.com/m-article-id-83.htm Here is the information about points: http://www.dresslily.com/m-article-id-86.html 2. If you still want to return it back to us, we will offer you the return address in next email. But shipping fee will be at you cost, please review our return policy: http://www.dresslily.com/m-article-id-80.htm. When we receive it, we will refund you item fee in full 38.35USD. Please kindly note only unused items with their original tags, labels and original packaging can be returned to our warehouse in China for a product refund. First, you may check with the post office the cost to return the item before deciding. Thanks for your understanding and patience. Best Regards, gill dresslily Customer Service http://www.dresslily.com/ J.J> Maslin　 At :01/18/2016 10:37:35 UTC Refund the money on the coat. I did not get the COAT!!!! Send back the money on that. I do not want store credit because your clothing doesn't fit. What would be the point to getting the store credit? I am keeping the jacket , send back the money to my pay pal account for the cost that is currently now out of stock. http://www.dresslily.com/hooded-long-sleeve-faux-fur-spliced-slimming-down-coat-product1064921.html THE PICTURE BELOW IS THE COAT I DID NOT GET IN THE MAIL AT ALL!!!! STOP CHEATING!!!!! IT IS NOT RIGHT!!!!! Your company CHEATED me out of my hard earned money of $67.91!!!!! REFUND MY MONEY! ASAP TODAY!!! IF IT IS NOT IN MY BANK ACCOUNT I WILL REPORT YOUR COMPANY. attachment 1   Dresslily Customer Support　 At :01/19/2016 12:14:17 UTC Dear J.J>, We are so sorry for the issue. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. We are so sorry that if the size is not the same with what online, we need the photo of measurement to check. If we make a mistake we could arrange the full item fee for you. We couldn't open the link you have sent, we couldn't confirm the issue. We have reviewed with my manager we can make an exception for this time only. For the jacket we could arrange 50% item fee 38.35USD*50%=19.18USD to your payment account for you. For the unshipped coat, our colleague has deleted it and the money will be refunded to your wallet. We will arrange the money to your payment account for you after we refunded to your wallet. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you. Best Regards, gill dresslily Customer Service http://www.dresslily.com/ J.J> Maslin　 At :01/19/2016 10:23:56 UTC So does this mean the money will be returned to my bank account? And if you go to facebook....I posted pictures of the size mistake there on your dress lily page. Dresslily Customer Support　 At :01/21/2016 02:00:54 UTC Dear J.J>, We are so sorry for the delay to reply you. We have applied 50% item fee 38.35USD*50%=19.18USD to your payment account for you. Please check your money in 3-7 working days. If you couldn't receive the money in that date, please feel free to contact us in the new ticket. Thank you so much for contacting us. Best Regards， gill dresslily Customer Service http://www.dresslily.com/ Copyright ©2016 DressLily.com All Rights Reserved Don't forget....the coat that was NOT shipped was $67.91. Even though Hassan refunded $19.18. So they STILL owe me money.

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Here is the information regarding the size and measurements needed to correct the this issue.



I have sent your company's support center pictures of this situation more than once. I am sending your company photos again but via this site. You should be able to get them now.

 

This is the difference of what your company has for sizing to what I have here in the United States. Your company has the black jacket in a size 2x. My Light brown Jacket is a 1x. See the size difference?

 

 

 

 

By your request Gil. Here is the size chart and the size I wear is the 2x or xx1 on the chart. Same exact measurements of the chart. Bust=46 inches, waist=39 inches, hips=47 inches, sleeves=24 inches, shoulders=16 1/2 inches. I am 5 feet 8 inches tall.

 

 


Be fair and either send me a refund for the coat, or I will report your company to the better business bureau. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started . They will contact your company after that.